Effective Date: 06/07/25

At vethome.in, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services related to pet care, memberships, and online bookings.

1. 🔍 Information We Collect

We collect information in the following ways:

  • When you register for an account or membership
  • When you book pet services using our online scheduler
  • When you fill out forms on our website
  • When you log in using social accounts (Google, Facebook)

📋 Personal data may include:

  • Name, email address, phone number
  • Pet details (name, age, species, medical needs)
  • Billing and shipping addresses
  • Appointment preferences and history
  • Membership status and level (via PMPro)
  • Login credentials and IP address
  • Social profile data (when using social login)

2. 🧩 How We Use Your Information

Your information is used to:

  • Create and manage your account on vethome.in
  • Process memberships and access control (via Paid Memberships Pro)
  • Schedule and manage appointments (via BookingPress)
  • Communicate service confirmations, reminders, or updates
  • Improve our offerings and personalize your experience
  • Respond to customer service requests
  • Fulfill legal and security obligations

3. 💳 Payment Security

Payments made for membership or services are securely handled through our payment providers. We do not store credit/debit card details on our servers.

4. 📅 Booking and Membership Information

Your bookings for services such as vaccination, grooming, or checkups are stored securely via BookingPress. Membership data is managed using Paid Memberships Pro, allowing us to restrict or grant access to services and content based on your subscription.

5. 👤 Social Login

If you use Google or Facebook to log in, we may collect publicly available profile data such as your:

  • Full name
  • Email address
  • Profile photo

This information is used to simplify login and create your Ultimate Member profile.

6. 🍪 Cookies and Tracking

We may use cookies to:

  • Maintain your login session
  • Save booking preferences
  • Analyze website traffic and usage patterns

You may manage cookies through your browser settings at any time.

7. 🛡️ Data Protection

All personal data is stored on secure servers using:

  • SSL encryption
  • Secure backups
  • Access restrictions

We follow best practices to protect against unauthorized access, alteration, or disclosure.

8. 🧾 Sharing Your Data

We do not sell or rent your data. We may share limited data only with:

  • Hosting providers for performance and uptime
  • Payment processors for secure transactions
  • Legal authorities, only when required

All partners are GDPR-compliant.

9. 🧒 Children’s Privacy

Our services are not intended for children under 13. If we discover we have collected data from someone under 13, we will delete it immediately.

10. ✅ Your Rights

You have the right to:

  • View or update your profile information
  • Request deletion of your data
  • Export your data
  • Unsubscribe from marketing communication

To exercise any of these rights, please contact us via the details below.

📬 Contact Us

VetHome – Pet Care Services & Booking Platform
Website: https://vethome.in/
Email: contact@vethome.in

⚖️ Policy Changes

We may update this Privacy Policy occasionally. The latest version will always be available on this page with the “Effective Date” at the top.